Troubleshooting Learning Lodge Installation

I am getting the "VTech device not found" error. What can I do?

If you see a "VTech device not found" message when trying to connect your toy to Learning Lodge, please follow the troubleshooting guide below:

Check USB Connection

Make Sure the Correct Version of Learning Lodge is Installed on Your Computer

Check for Drive Letter Conflicts (PC Users Only)

Eliminate Other Variables

Contact VTech® Customer Support

I can't log on to the Learning Lodge. It says my account login is incorrect.

If you are trying to log into your Learning Lodge account and you receive a "Log In Incorrect" error message, please follow the troubleshooting guide below:

Double Check Your Login Email and Password

Reset Your Learning Lodge Password

The Learning Lodge is telling me to install Adobe® Flash® Player.

Learning Lodge requires a specific version of Flash® Player (commonly known as the "Other Browsers" version). If you have received a “Flash® Player required” message, please review the steps outlined below.

Installing Flash® Player® (Stardard Install)

Installing Flash® Player® (Manual Install)

Uninstalling Flash® Player

I didn’t receive the free download apps. Why not?

If you couldn't find the free download apps, please check the following.

Check If Your VTech® Toy is Registered Completely

Check If Free Downloads Are Credited to Your Account

Check to See If the Toy Was Registered with Another Account

I keep getting a “Network Congestion” error. What should I do?

Try Connecting without a Proxy Server